On this page
Deleting Your Account in the Application
You can delete your account within the application without having to submit a request:
- Open the Stocky application and sign in to your account.
- Go to the My Account screen under Settings.
- Tap Delete Account under the Account Actions heading.
- Confirm in the dialog that appears by tapping Yes, Delete My Account.
If You Have an Active Subscription
Deleting your account does not cancel your Google Play subscription. To stop further payments, cancel your subscription in Google Play under Payments & subscriptions before deleting your account. For the steps, see Google Play subscription management.
Any remaining subscription period of a deleted account cannot be transferred to another account. Refund requests are assessed under the Google Play refund policies.
If You Cannot Access the Application
If you have uninstalled the application or cannot sign in to your account, you can send your deletion request to [email protected] from the email address registered to your Stocky account.
To verify that the request comes from the account holder, additional information may be requested for requests not sent from the registered address. Do not include your password in your request.
Verified requests are completed within thirty days at the latest, and you will be informed of the outcome by email.
The buttons open a request draft in your email app. The request is submitted when you send the email; this page does not delete your account automatically.
[email protected]Data That Is Deleted
When the account is deleted, the following data are permanently deleted from the server:
- Account information: Email address, password hash, the Sign in with Google link and open sessions.
- Business records: Products, customers, suppliers and supplier contacts, all transactions and cost templates.
- Company information: All information in the company details and any uploaded company logo.
- Settings: Tax, currency and receipt settings.
- Subscription record: The plan, verification and receipt counter records on the Stocky server.
Consequences of deletion
Deletion takes effect immediately and you are signed out. As no backups are kept on the server, deleted accounts and records cannot be restored. A new account can later be created with the same email address, but it will start empty.
Information Not Covered by Deletion
- Google records: Google Play purchase and payment records are retained by Google in accordance with its own policies.
- Correspondence: Deletion requests and support correspondence may be retained for as long as necessary to prove that the request was fulfilled and for possible disputes.
- Security records: Limited technical records kept for security purposes are deleted at the end of the intended period.
- Shared documents: Receipts you have previously shared as PDFs or printed remain under your control or that of the people you shared them with.
- Preferences on the device: Theme, language and printer preferences remain on your device until the application is uninstalled or its data is cleared.
- Legal obligations: Information that must be retained by law or that has been requested by competent authorities is retained for as long as the relevant obligation requires.
Deleting Specific Records
You can remove specific records within the application without deleting your account. Product, customer, supplier, supplier contact, transaction and cost template records can be deleted from the relevant screens, and the company logo from the Company Information screen. Deleted records cannot be restored.
When a product, customer or supplier is deleted, past transactions linked to that record are not deleted; your transaction history is preserved.
For specific data that you cannot delete within the application, you can send a request to [email protected].
Your Other Rights
Your other rights regarding your personal data and how to exercise them are described in the Privacy Policy.