On this page
- Parties and Conclusion of the Agreement
- Scope of the Service
- Account
- Business Records and Third-Party Data
- Free Plan and Premium Subscription
- Rules of Use
- Intellectual Property and Licence
- Continuity of the Service and Changes
- Liability
- Termination of the Agreement
- Changes to the Terms
- Governing Law and Disputes
- General Provisions
Parties and Conclusion of the Agreement
The parties to this agreement are:
- Service provider: Muhammed Mustafa Geldi, operating under the name Swanky Software, Türkiye (“Swanky Software”). Contact: [email protected].
- User: The natural or legal person who creates a SalonGo account. A person who creates an account on behalf of a business confirms that they are authorised to do so.
Conclusion of the agreement
This agreement is concluded when the user creates an account. The current version of the terms is always available on this page and can be saved.
Scope of the Service
SalonGo is a business management application that provides customer and employee records, an appointment calendar, income and expense records, a customer loyalty programme, the sending of messages to customers via SMS or WhatsApp and, as part of premium, cloud backup.
SalonGo does not provide accounting, tax, legal or financial advice. The cash records and summaries in the application are for information purposes only; they do not replace official books, invoices or tax documents. Legal obligations in these matters rest with the user.
Account
- Capacity: To create an account, you must be at least 18 years old and have full legal capacity.
- Accurate information: The user is responsible for ensuring that the information provided when creating the account is accurate and up to date, and for using an email address to which they have access.
- Single device: An account can be used on only one device at a time. When the account is signed in on another device, the session on the previous device is ended.
- Account security: The user must keep their password confidential and protect access to their account. Actions taken as a result of the user sharing account credentials or failing to protect them are attributable to the user. A user who suspects unauthorised access should change their password and report the matter without delay to [email protected].
Business Records and Third-Party Data
Ownership and storage of records
The customer, employee, appointment and cash records entered by the user belong to the user and are stored on their phone. If the phone is lost or replaced, the application data are cleared or the application is uninstalled, records for which there is no cloud backup or other copy cannot be restored. Backing up records regularly is the responsibility of the user.
Customer and employee information
The user is the data controller for the customer and employee information they record. Informing these individuals, obtaining their consent where required and processing the data on a valid legal basis are the responsibility of the user. The user may record special categories of personal data, such as health information, in customer notes only where the law permits.
When cloud backup is used, Swanky Software acts as a data processor with regard to this information and complies with the following principles. These principles also constitute the data processing commitments under Article 28 of the GDPR:
- Purpose limitation: Backups are processed only for storage and restoration by the user; their contents are not used for any other purpose.
- Confidentiality and security: Access to backups is limited to what is necessary to operate the service, and appropriate security measures are taken.
- Sub-processors: The providers used for the service are listed in the Privacy Policy. Users will be informed of any material change to this list.
- Deletion: When the account is deleted, the cloud backup is permanently deleted.
- Breach notification: If a security breach affecting this data is detected, the user will be informed without undue delay.
Messages sent to customers
SMS and WhatsApp messages are sent from the user’s own phone and account, through the user’s own action; message charges are borne by the user’s operator. Before sending messages containing campaigns, greetings or promotions, it is the user’s responsibility to obtain the recipients’ consent and to comply with the legislation on commercial electronic communications (in Türkiye, including Law No. 6563 and the obligations relating to the Message Management System, İYS).
Free Plan and Premium Subscription
Free plan
The core features of SalonGo can be used free of charge. On the free plan, the number of customers and employees and the appointment scheduling period are limited. The current limits are shown in the application.
Renewal and cancellation
Unless cancelled, the subscription renews automatically for the same period at the end of each term. Cancellation is done in Google Play under Payments & subscriptions; for the steps, see Google Play subscription management. A cancelled subscription can be used until the end of the paid period; at the end of that period, the account switches to the free plan.
Deleting the account does not end the Google Play subscription. A user who wishes their account to be deleted must first cancel the subscription via Google Play.
Refunds and price changes
Refund requests are assessed under the Google Play refund policies. Consumers’ rights under applicable law remain unaffected. Changes to subscription prices are subject to Google Play’s notification and consent processes and do not affect a period that has already been paid for.
Rules of Use
The user agrees to use SalonGo in compliance with applicable law and these terms. The following conduct is prohibited:
- Unlawful use: Using the application to carry out an unlawful activity or to send unsolicited bulk messages.
- Unauthorised access: Attempting to access other users’ accounts or data.
- Circumventing limits: Attempting to circumvent or disable security, single-device, subscription or plan limit mechanisms.
- Excessive load: Sending requests with automated tools in a way that disrupts the operation of the service.
- Reverse engineering: Except where permitted by law, attempting to obtain the source code of the application, or copying or modifying the application.
- Commercial transfer: Selling or renting the application or the account to third parties, or offering it as part of another service.
Intellectual Property and Licence
All rights in the SalonGo application, its software, interface design, and the SalonGo name and logo belong to Swanky Software. For as long as this agreement remains in force, the user is granted a non-transferable, non-sublicensable and non-exclusive licence to use the application for their own business activities.
Continuity of the Service and Changes
- Availability: Swanky Software endeavours to provide the service with reasonable care. Temporary interruptions may occur due to maintenance, updates, internet connectivity or third-party services.
- Updates: For security and compatibility reasons, updating to the current version of the application may be necessary and support for older versions may be discontinued.
- Changes to features: Swanky Software may improve or change the features of the application. During a paid subscription period, the core premium features will not be materially reduced to the user’s detriment.
- Discontinuation of the service: If the service is discontinued entirely, this will be announced a reasonable time in advance, where possible at least thirty days beforehand, and users will be given time to download their cloud backups.
Liability
Swanky Software is obliged to provide the service with reasonable care.
Cases for which Swanky Software is not liable
- User-related circumstances: Incorrect or incomplete data entry, failure to protect account credentials, deletion of records by the user, and loss of records on the phone because no backup was made.
- Messages: The content of messages the user sends to customers, their sending costs and their compliance with the legislation on commercial electronic communications.
- User’s device and connection: Problems arising from the user’s phone, internet connection or device settings.
- Events beyond control: Events beyond Swanky Software’s control that could not be prevented with reasonable care, such as natural disasters, general internet or power outages, and outages of third-party services.
Business use
For users who use SalonGo for commercial or professional purposes, Swanky Software’s liability for indirect damage (such as loss of profit, loss of business and loss of reputation) arising from slight negligence is excluded to the extent permitted by law.
Exceptions
The limitations in this section do not apply to liability arising from intent, gross negligence or fraud, to damage to life, body or health, to statutory liability relating to the protection of personal data, or to consumers’ mandatory statutory rights.
User’s liability
The user is obliged to compensate Swanky Software for any damage it suffers as a result of the user’s use in breach of these terms or the law, in particular as a result of the unlawful processing of personal data belonging to third parties or the sending of commercial messages without permission.
Termination of the Agreement
- By the user: The user may terminate the agreement at any time by requesting the deletion of their account; the deletion method is described on the Account and Data Deletion page. Any active premium subscription must also be cancelled via Google Play.
- By Swanky Software: The account may be suspended or closed in the event of a material breach of these terms, unlawful use, conduct that endangers the security of the service or other users, or a decision by a competent authority.
- Notice and time limits: Except in urgent security situations and where required by law, the user will be informed before the account is closed and given a reasonable period to remedy the breach.
Changes to the Terms
Swanky Software may update these terms in line with changes to the service or the law. Changes that materially affect the user’s rights or obligations will be announced in the application or by email a reasonable time before they take effect. A user who does not accept a change may terminate the agreement by requesting the deletion of their account before the effective date. Continued use of the service after the effective date constitutes acceptance of the updated terms.
Governing Law and Disputes
In the event of a dispute, the parties will first try to resolve the matter in good faith via [email protected].
- Governing law: This agreement is governed by the laws of the Republic of Türkiye. Consumers residing in another country retain the rights arising from the mandatory consumer protection provisions of their country of residence.
- Consumers in Türkiye: Users who are consumers in Türkiye may apply to the consumer arbitration committees or consumer courts at their place of residence, within the monetary limits set out in Consumer Protection Law No. 6502.
- Business users: For disputes with users who use SalonGo for commercial or professional purposes, the courts of the Republic of Türkiye have jurisdiction, subject to statutory mandatory mediation provisions.
General Provisions
- Entire agreement: The Privacy Policy forms an integral part of this agreement.
- Severability: If any provision of these terms is held invalid, the validity of the remaining provisions is not affected.
- No waiver: Failure or delay in exercising a right does not constitute a waiver of that right.
- Assignment: The user may not assign their rights and obligations under this agreement to third parties without the written consent of Swanky Software.
- Notices: Notices to the user are sent within the application or to the email address registered to the account.
- Language: In the event of a conflict between language versions of these terms, the Turkish version prevails, without prejudice to consumers’ mandatory rights.